Questions and troubleshooting

Claude doesn’t seem to see memo

• Claude Code: type /mcp. memo should be listed as connected. If it shows an error, the message usually says what is wrong.
• Claude Desktop: quit it completely, not just the window, and open it again. Check that the path in the settings file is the full path to the program, starting with / on a Mac or C:\ on Windows.
• On a Mac, the program may be blocked the first time. See Quick start, step 1.

It found nothing

• It may really not be there. memo-mcp says “nothing found” instead of guessing. Ask Claude to save the answer once it finds it elsewhere.
• You may be looking in a different memory. Each memory has a name. If Claude was set up with my-project and you saved things under another name, they are in a different file. Ask Claude “What is in my memo knowledge base?” to see which one it uses.
• The question may be limited to one shelf or version. Ask again without the limit.

Results feel off

• Ask “Why did that come first?” The explanation often shows the cause: an old note, a weak match, or the wrong version.
• Open the same search in the browser view and look at the sources.
• Save a better source, or correct the fact. Old, wrong notes can be forgotten; see Forgetting things.

Claude says search is “degraded”

The language model that matches by meaning is not ready. This is normal for a few minutes after the first start, or after switching models, while it downloads or catches up. Search still works by matching words. If it lasts, the computer may have no internet access for the one-time download. Ask whoever set it up, or see the operator guide.

Is my information sent anywhere?

No. See Privacy and safety. The only download is the one-time language model.

Can I move my memory to another computer?

Yes. Your memory is one file:

1. Close Claude on the old computer, so the file is not in use.
2. Copy the file from the .memo-mcp/kb folder in your home folder. Its name is the memory name followed by .db, for example my-project.db.
3. Install memo-mcp on the new computer (Quick start), and put the file in the same folder there.

The language model downloads again on the new computer the first time.

How do I back it up?

Close Claude, then copy the same file somewhere safe. To back it up while Claude is open, see Backup and restore in the operator guide.

Can several people share one memory?

memo-mcp is built for one person on one computer. A team can share by exporting the memory as documents, or by having one person curate a memory others browse. Simultaneous use over a network drive is not supported.

Can I read my memory without Claude?

Yes. Use the browser view. An operator can also export everything as ordinary documents that open in any editor or in Obsidian.

Where do I get help?

Open an issue on GitHub. Describe what you asked and what happened, but do not include anything private.